FAQ
WHO CAN BUY FROM YOU?
Whether you’re buying for an individual or supplying an enterprise, we guarantee we have the ability to meet your needs!
Give us a call at (217) 590-5474 anytime to speak to our team or to schedule a time to meet in person, we can’t wait to meet you!
*Normal business hours will resume post pandemic.*
WHAT TYPES OF PRODUCTS DO YOU SELL?
We have it all! HBA, general merchandise, home goods, outdoor furniture & accessories, tools, food, electronics, kid & baby supplies, clothing, shoes, appliances & much, much more!
DO YOU SELL NAME BRAND?
Almost everything we have is name brand coming from major manufacturers!
BUT, WILL IT BE REAL/AUTHENTIC?
Of course! We are not in the business of selling knock-off’s. We’re in the business of giving you the best deals possible for the best merchandise we can find!
WHAT CONDITION ARE THE PRODUCTS IN?
It depends on what we get from where, but merchandise will always be categorized as NEW, USED, SALVAGED, SHELF PULLS, OVERSTOCK OR REFURBISHED.
WHERE DO YOU GET YOUR MERCHANDISE FROM?
We have contracts with top retailers across the nation! Some of our favorites include Target, Walmart, Macy’s, The Home Depot & many more!
CAN I ACTUALLY VISIT YOUR WAREHOUSE?
Absolutely! We encourage everyone to come see everything in person to get a feel for what you’ll be getting, the condition of the merchandise & of course to chat with our team!
DO YOU SHIP? HOW WOULD IT WORK?
We regularly schedule and coordinate shipping of truckloads all over the United States. We can accommodate single pallets as well as full truckload logistics. Pricing is based on current shipping rates at time of delivery being scheduled!
WILL I NEED A LIFT OR LOADING DOCK TO RECIEVE A SHIPMENT?
We aren’t going to tell you no, but a lift may make your life easier! However, we are able to ship to residential & business locations & most people are able to just break down their pallets/truckloads for their storage on their own!
HOW OFTEN DO YOU GET NEW MERCHANDISE?
We constantly are turning over truckloads everyday! Whether you are looking for a single pallet or 10 Truckloads for your business, we constantly have new offerings available!
You can always give us a call before visiting to see what inventory is currently available!
WHAT IS YOUR RETURN / EXCHANGE POLICY?
Due to the business that we are in, we do not typically accommodate returns or exchanges. Once product is out the door, it’s yours!
ARE PALLETS MANIFESTED (HOW WILL I KNOW WHAT'S IN WHAT I BUY?)
Unfortunately many retailers will not provide a full detailed manifest for their truckloads or pallets, but when they do we happily provide the manifest to you free of charge!
DO YOU GO THROUGH THE PALLETS?
No way! We sell them exactly how they’re brought to us from the distribution centers! We NEVER cherrypick or remove items from pallets or truckloads we sell!
CAN I HOLD ITEMS AT YOUR WAREHOUSE?
We can hold your purchase for up to 24 hours! After that, due to our limited warehouse space, it will be $50 / day.
HOW CAN I AVOID PAYING TAXES ON MY PURCHASE?
You can send us a copy of your re-seller or tax exempt ID! We will add it to your file so that you never have to pay taxes on your orders!
I SEE THERE ARE AUCTIONS... WHAT DO I DO TO BID?
We host our online auctions weekly here on our website! Bidding is quick, easy, and fun! You will need to register/sign in to bid, but don’t worry, it will automatically help you with the process!
HOW MUCH DO I HAVE TO BID?
We require bids to be done in $50 increments, but that does mean it has to be done $50 at a time.. If you see a pallet and you know you want it, we encourage bidders to go high as soon as they can to avoid losing the item or being outbid in the last second.
HOW DO I PAY?
We accept Credit, Debit, and Cash as payment in store upon pickup, or you may pay via credit/debit via our online storefront when available.
For truckload purchases we may request a wire for larger transactrions
MY BID CAME FIRST ON MY SERVER, BUT ROGUE AWARDED ANOTHER WINNER?
Our website is 100% completely automated. Every bid placed has a time stamp to show exactly who bid and at what time. We believe in transparency and want to make sure it is a fair and equal opportunity for every person that bids! To avoid being outbid at the end we recommend putting your highest bid in before the last few seconds.
WHAT HAPPENS IF I DON'T FOLLOW THE RULES OR DON'T PAY FOR OR PICK UP MY ITMES?
Anyone not following the rules during the auction will be blocked and banned from any other auctions as well as removed from the group. If you win and don’t pick up or arrange shipping you will also be banned from the group and any future auctions.